Shipping policy
Shipping
We currently ship within the United States only.
Processing Time:
All orders are handmade to order, so please allow 1–5 business days for processing and creating your watercolors. Once your order ships, you'll receive tracking information. Delivery usually takes an additional 3–7 days within the USA, depending on the shipping method you choose.
- If you have a specific deadline, please don’t hesitate to contact us before placing your order, and we will do our best to accommodate your request.
Signature Required
A signature is required for orders over $100.
Shipping Delays
Once an order has been shipped, delivery times are determined by the carrier. Letter Sparrow is not responsible for delays caused by the carrier, weather, or other circumstances outside our control. We recommend tracking your package through the carrier’s website for the latest updates.
Lost or Damaged Packages:
- If your package is lost or damaged during transit, please contact us within 7 days of delivery. We will work with you to resolve the issue, but please note that once a package leaves our shop, we are not responsible for the actions of the shipping carrier.
- If tracking shows that a package has been delivered but you have not received it, please contact us and we'll do our best to help resolve the issue.
Returns & Exchanges:
- Since our watercolors are handmade, we do not accept returns or exchanges. However, if you receive a defective or damaged item, please contact us with photos immediately, and we will gladly resolve the issue.
Need Help?
- If you have any questions about shipping, please don’t hesitate to reach out to us at hello@lettersparrow.com. We’re happy to assist!
Thank you again for supporting our handmade business!