Refund policy

Refunds & Returns
All sales are final due to the handmade nature of my products. I do not accept returns or exchanges.

If your order arrives damaged or incorrect, please email me at hello@lettersparrow.com within 7 days of delivery with your order number and photos, and I’ll be happy to arrange a replacement or refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lettersparrow.com.